Terms of sale
How buying the display will work when ordering opens: price, shipping, delivery, cancellation, returns and warranty. Nothing is for sale today, and this page says so.
LAST UPDATED
Draft · not reviewed · not ready to publish
This document describes what the software actually does, checked against the code. It has not been reviewed by a lawyer, and it still carries 14 points marked [VERIFY] — facts or legal questions nobody has confirmed. Every one must be resolved before this page is published or given to App Store review.
1What these terms are, and when they apply
Nothing is for sale today. There is a waitlist, and a crowdfunding campaign is planned. These terms describe how a purchase will work when ordering opens. Until then they bind nobody, and nothing on this site is an offer to sell.
When ordering opens, a purchase of the Staterunner display is an agreement between you and Aurora Algorithm Inc., 42 Almond Lane, Ottawa, Ontario, Canada, K2L 3T4. "We" on this page means that company. Questions go to support@auroraalgorithm.com.
We are in Ontario. Ontario's Consumer Protection Act, 2002 applies to every consumer purchase from us, wherever you are, because it applies whenever the supplier is located in Ontario (section 2). The law of your own province or state may give you more. Nothing here takes any right away: under section 7 of the Act a right it gives applies despite any agreement or waiver to the contrary, and this page does not try.
The section numbers on this page are the 2002 Act's. [VERIFY] Ontario passed a replacement, the Consumer Protection Act, 2023, on 6 December 2023. It comes into force only when proclaimed, and no date had been announced when this was written. Question: has it been proclaimed, and if so which of its sections replace the ones cited here?
The app, the service behind it and this website are covered by the terms of service, not by this page. The waitlist is covered there too: joining it is not an order, a reservation or a payment.
2What you would be buying
| Item | What it is |
|---|---|
| The device | A battery-powered display with a 4.2 inch black-and-white e-paper panel, 400 by 300 pixels, in a printed enclosure. It shows training figures drawn from Apple Health. It can also run on USB-C. |
| What it needs | An iPhone with the app installed, Apple Health with data in it, 2.4 GHz Wi-Fi, and an account with the service. Without these it shows nothing. |
| What it is not | Not a medical device. It does not diagnose, treat or monitor any condition, and nothing it shows is medical advice. |
| The service | The device only works while the service runs. The terms of service say what happens to accounts if the service stops. |
It is a first production run, built in one batch of about 100 units. The enclosure has not been made yet. Every device image on this site is a render, and the finish and dimensions may change before shipping. What you buy is the description on the order page, not a render.
[VERIFY] What a buyer is owed if the service stops after they have paid for a device. The terms of service promise account holders notice and a data export; they say nothing about the device. Question: a refund, a fixed period of service, or neither?
3Price, taxes, shipping and duties
| Item | Rule |
|---|---|
| Where we ship | Canada and the United States only. The first run is certified for those two countries and no others, so an order with any other address cannot be placed. |
| Price | Expected: $129 CAD. Not final. The price you pay is the one shown at checkout, and it is the same for Canada and the United States. |
| Shipping | Charged separately, at what the carrier charges us. Shown before you pay, never added after. |
| Currency | Canadian dollars. Your bank sets any exchange rate and any fee. |
| Sales tax, Canada | Added at checkout at the rate for your province, if we are registered to collect it. [VERIFY] Question: is Aurora Algorithm Inc. registered for GST/HST at the time of sale, or still under the $30,000 small-supplier threshold? |
| Sales tax, United States | No Canadian tax on an export. [VERIFY] Question: must any US state sales tax be collected at the expected volume, and for which states? |
| Duties, United States | Since 29 August 2025 the United States charges duty on every parcel, with no low-value exemption. Whether this device qualifies for duty-free treatment under CUSMA depends on where its parts come from. [VERIFY] Question: does it qualify, and if not, is the duty prepaid by us and included in the shipping charge, or collected from you by the carrier on delivery? The order page must say which before you pay. |
| Duties, Canada | None. It ships from Canada. |
The order page shows the total, itemised: device, shipping, tax, and any duty we collect. Every mandatory charge we control is in that total. Only a charge imposed by a government and collected by someone else can be added later, and the order page names it. Ontario's Act requires the itemised list (Regulation 17/05, section 32) and the federal Competition Act forbids a price that grows as you go.
4Placing an order
An order placed on this site is an internet agreement and, because the device is delivered later, a future performance agreement under Ontario's Consumer Protection Act, 2002. Both sets of rules apply. This is what they require of us and what they give you.
| Rule | What it means | Section |
|---|---|---|
| Disclosure before you buy | Before you confirm, we show our name and address, a fair description of the device and what it needs, the itemised price, the delivery date or a statement that none is set, how it ships, and our cancellation and refund rules, in a form you can keep and print. | s. 38(1); Reg. 17/05 s. 32 |
| Accept or decline | You get an express chance to accept or decline the order, and to correct errors, immediately before placing it. | s. 38(2) |
| A copy in writing | We email you a copy of the agreement within 15 days of the order. | s. 39; Reg. 17/05 s. 33 |
| Cancel: 7 days | If we did not disclose the required information, or did not give you the chance to accept or decline, you may cancel at any time until 7 days after you receive the copy. | s. 40(1) |
| Cancel: 30 days | If we did not send the copy as required, you may cancel within 30 days of the order. | s. 40(2) |
| Cancel: one year | If the copy does not meet the requirements for a future performance agreement, you may cancel within one year of the order. | s. 22, 23 |
These are the law's minimum, and they exist to punish a seller who skips the paperwork. They are not a change-of-mind return window. Section 6 covers that.
[VERIFY] The checkout does not exist yet. Question: which platform takes orders, and do its order page and confirmation email carry every item that Regulation 17/05 sections 32 and 33 list?
5Delivery, and what happens when it slips
The device is built in one batch. The plan from the day parts are ordered to the day units ship is 14 weeks, and the display panel alone has a lead time of about 10 weeks. A first run slips more often than it holds. This page prints no date, because the plan has not earned one.
| Rule | What it means | Section |
|---|---|---|
| A date on every order | Each order states a delivery date, or says that none is set. That is the date the rules below count from. [VERIFY] Question: what goes on the order, a firm date, an estimate, or no date? The answer decides which rule below applies. | s. 22; Reg. 17/05 s. 24 |
| Late by more than 30 days | If we do not deliver within 30 days after the date on the order, or after a later date you agreed to in writing, you may cancel at any time before delivery. | s. 26(1) |
| No date on the order | If the order states no date, you may cancel before delivery if we have not delivered within 30 days of the order. | s. 26(2) |
| Accepting late delivery | If you agree to take delivery after that period has passed, you can no longer cancel under this rule. | s. 26(3) |
| Refund | On cancellation we refund every payment you made within 15 days. | s. 96; Reg. 17/05 |
If the batch slips, we email every open order with the new estimate and a reminder of the right to cancel. A new date binds you only if you agree to it in writing. Silence is not agreement.
6Cancelling, returning and refunds
How to cancel: tell us. Any wording counts, by email to support@auroraalgorithm.com or by post to the address in section 1. The Act allows notice by any means, a written notice counts from the moment it is sent (section 92), and the cancellation takes effect when you give it (section 94).
| Situation | What happens |
|---|---|
| You cancel before the device ships | Full refund of every payment within 15 days. Nothing to return. |
| You cancel under a right in section 4 or 5 after delivery | Full refund within 15 days. You let us collect the device, or return it as we arrange, and take reasonable care of it until then (section 96). [VERIFY] Question: on a statutory cancellation, who pays the return carriage and how long must the buyer keep the goods? Regulation 17/05 sets both and the figures must be checked before the order page is written. |
| The device arrives faulty, damaged or not as described | Section 7. That is a warranty claim, not a return, and no window limits it. |
| You change your mind after delivery | [VERIFY] Not decided. The law does not require a change-of-mind return window for a device that arrives as described, and this page will not invent one. Question: is a voluntary return window offered, how long, in what condition must the device be, and who pays return shipping? |
A refund under a cancellation the Act gives you is the full amount you paid, shipping included, to the payment method you used.
7Warranty
This is a first production run of about 100 units, assembled by one person, with a printed enclosure. Some will have faults. This section says what you can rely on when one does. It starts with what the law gives you, because that part cannot be changed and we would not want to.
| Statutory warranty | What it promises | Source |
|---|---|---|
| Title | We own what we sell you, and nobody else has a claim on it. | Sale of Goods Act s. 13 |
| Description | The device matches the description on the order page. | Sale of Goods Act s. 14 |
| Merchantable quality | It is of the quality a buyer could reasonably expect from a device sold at this price, and it stays that way for as long as such a buyer could reasonably expect. | Sale of Goods Act s. 15 |
| Fitness for purpose | It does what it is sold to do: pair with the app and show your training figures on the panel. | Sale of Goods Act s. 15 |
| Cannot be excluded | Any term that tries to remove or weaken these is void. There is no such term here. | Consumer Protection Act, 2002 s. 9 |
The Sale of Goods Act sets no number of months. The test is whether the device was of merchantable quality when delivered, and a fault that shows up later and proves it was not is covered whenever it shows up.
[VERIFY] Whether we add an express warranty on top: a fixed period, a repair or replace promise, whether it covers the battery, and who pays shipping on a warranty return. None of it is decided. Question: what express warranty, if any, and for how long?
To claim: email support@auroraalgorithm.com with the serial number and what happened. Photos help. Replies come from that mailbox.
Not covered, because the law does not cover it either: damage you cause, such as a drop, water, opening the case or a charger outside the USB specification, and ordinary wear. Naming these does not narrow the statutory warranties above. A device that fails for a reason of its own is covered whatever this list says.
Battery: no runtime figure appears anywhere on this site, because none has been measured on a finished unit. A warranty cannot promise a number nobody has measured.
[VERIFY] Quebec adds to all of this. Its Consumer Protection Act carries a legal warranty of reasonable durability, and since 5 October 2025 a seller must say before the sale whether parts, repair services and maintenance information will be available. Its Charter of the French Language requires a contract of adhesion to be offered in French first. Question: does the first run ship to Quebec, and if so are this page, the order page and the confirmation email offered in French, and what is the parts-and-repair disclosure?
8Risk of loss and title
| Event | Rule |
|---|---|
| Lost or damaged in transit | Our problem, not yours. The device is at our risk until it is delivered to the address on the order. If it arrives damaged or never arrives, tell us and we replace it or refund you. The claim against the carrier is ours to make. |
| After delivery | The device is at your risk from delivery to the address on the order. |
| Title | Ownership passes to you on delivery, once we have received the full price. Until then it stays ours. |
| Wrong address | If the address you gave is wrong, delivery to it still counts as delivery. Check it on the order page. That is what the chance to correct errors is for. |
[VERIFY] Question: which carrier, with what tracking and insurance, and does the parcel require a signature?
9If we run a crowdfunding campaign
A Kickstarter campaign is planned. If it runs, this is how a pledge differs from an order on this site.
| Question | Answer |
|---|---|
| Is a pledge an order? | No. A pledge is made on the platform, under the platform's terms, and the platform is not a store. Kickstarter's own terms tell backers they are helping to create something new, not ordering something that already exists. |
| What if the goal is not met? | Nobody is charged. Funding is all-or-nothing: if the campaign ends short of its goal, no money moves and no agreement forms. |
| What if it funds and we cannot deliver? | Kickstarter's terms require a creator who cannot fulfil a reward to make every reasonable effort to bring the project to the best possible conclusion for backers, and to refund any backer whose reward they cannot fulfil. We will meet that obligation. |
| Do sections 4 to 6 apply to a pledge? | [VERIFY] Ontario's Act applies to a consumer transaction with a supplier located in Ontario, and a reward pledge for a physical device looks like one. Whether a pledge is a future performance agreement has not been settled. Question: which of sections 4 to 6 bind a reward pledge, and must the campaign page carry the section 32 disclosures? Also confirm the platform terms summarised here are the version in force when the campaign opens. |
10Disputes, liability and governing law
| Rule | Detail |
|---|---|
| Talk to us first | Email support@auroraalgorithm.com. Most problems end in a refund or a replacement, and both are faster than any formal step. |
| Consumer Protection Ontario | You can complain to the Ontario ministry that enforces the Act. That right is yours whatever this page says. |
| Court | You keep the right to sue in Ontario's courts, including Small Claims Court, and to join a class action. A term forcing arbitration or blocking a class action is invalid under sections 7 and 8 of the Act, so there is none here. |
| Governing law | Ontario law and the federal law of Canada. Your own province's or state's consumer law applies alongside it where it gives you more. |
[VERIFY] A limitation of liability clause belongs here, and none is written. Writing one without advice would be guessing at what Ontario law allows against a consumer. Question: what limitation, if any, survives sections 7 and 9 of the Act, and is it worth having?
11Changes and contact
If these terms change, the date at the top changes with them. The terms that bind an order are the ones shown when you placed it, and the copy we email you is the record.
Questions about buying: support@auroraalgorithm.com. Privacy: support@auroraalgorithm.com.