Contact
Who is behind this, and how to reach them.
LAST UPDATED
Draft · not reviewed · not ready to publish
This document describes what the software actually does, checked against the code. It has not been reviewed by a lawyer, and it still carries 1 point marked [VERIFY] — facts or legal questions nobody has confirmed. Every one must be resolved before this page is published or given to App Store review.
1Who this is
Staterunner is built by one person in Ontario, Canada. There is no support team and no ticketing system. Mail is read and answered by the person who wrote the software.
The name, address and mailbox on this page are real as of 3 September 2026. Aurora Algorithm Inc. is registered in Ontario and the address is its registered office. The mailbox is monitored by one person, so a reply may take a day or two.
2How to reach us
| For | Where | What to expect |
|---|---|---|
| Anything about the product, an order or a device | support@auroraalgorithm.com | A reply from a person. [VERIFY] No response time is promised here, because none has been measured |
| Your data: an export, a correction, a deletion, or a question about the privacy policy | support@auroraalgorithm.com | See the privacy policy. An export is immediate and self-serve in the app. Requests may be in French or English / En français ou en anglais |
| Post | Aurora Algorithm Inc., 42 Almond Lane, Ottawa, Ontario, Canada, K2L 3T4 | The registered address of the operator |
3What this page is not
- Not a sales line. Nothing is for sale yet — no hardware has been manufactured.
- Not a medical or emergency contact. The product is not a medical device.
- Not a way to reach Apple. Questions about Apple Health itself go to Apple.